Terms of Service

Overview

This website is operated by Frera of Sweden AB. The terms “we”, “us” and “our” refer to Frera of Sweden AB.

By visiting our website or purchasing something from us, you agree to these terms of service and the policies and terms referenced on the website.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

Purchase terms

To shop with us, you must be at least 18 years old or have your guardian’s approval.

You are responsible for ensuring that the information you provide when making a purchase is correct, complete and up to date. This includes, among other things, name, address, email address and phone number.

We reserve the right to refuse or cancel an order if we suspect incorrect information, unauthorized use, fraud, technical errors or other circumstances that prevent the order from being completed correctly.

Prices and payment

All prices are stated in Swedish kronor including VAT, unless otherwise stated.

In the cart and checkout, you will see the total price including products, VAT, shipping and any fees before completing your purchase.

Payment terms and available payment options are shown at checkout depending on the selected payment method.

Products and product information

We always try to display product information, images, colors, prices and stock availability as accurately as possible.

We cannot guarantee that colors are displayed exactly the same on all screens. Minor differences in color, shape or experience may occur.

We reserve the right to change product information, prices, campaigns and assortment without prior notice.

Order confirmation

When you have completed a purchase, an order confirmation will be sent to the email address you provided when placing the order.

If anything in the order confirmation is incorrect, you need to contact us as soon as possible.

Delivery

Delivery terms, delivery times, shipping costs and information about uncollected parcels are stated in our delivery policy.

Returns, right of withdrawal and complaints

Information about the right of withdrawal, returns, refunds and complaints is stated in our return and refund policy.

Prohibited use

You may not use the website or our products for illegal, unauthorized or harmful purposes.

You may not attempt to interfere with the website’s functionality, spread malicious code, misuse our services or use the website in a way that violates applicable laws or regulations.

Third-party services and links

Our website may contain links to third-party services or external websites. We are not responsible for content, terms, products or services provided by third parties.

Errors, changes and availability

We reserve the right for any typographical errors, technical errors, pricing errors, stock balance errors and other inaccuracies on the website.

We reserve the right to correct errors, update information or cancel orders if information on the website or in the checkout has been incorrect.

Limitation of liability

We are not responsible for indirect damages, consequential damages or losses arising from the use of the website or our services, to the extent permitted by law.

Nothing in these terms limits your rights as a consumer under mandatory Swedish consumer legislation.

Governing law

These terms shall be interpreted in accordance with Swedish law.

Contact information

Questions about the terms of service should be sent to us at kundservice@frera-hf.se.